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| Several conditions must be met before swaggplanet will refund an item. We may offer a partial refund if conditions for a full refund are not met. You should E-mail our Customer Support and one of our customer representatives will be glad to clarify for you.
We only allow a complete refund for items that have problems caused by swaggplanet. This means that damaged items not caused by swaggplanet cannot warrant a full refund.
If the returning package does not include all the accessories and parts it was shipped with, the cost of the accessories and parts will be deducted from the total product price and can only warrant a partial refund.
Usually swaggplanet can and will offer complete and partial refunds on most of the items. However, some items on our website might have special conditions and might be non-refundable.
When the package finally returns to our office, we will examine the item and offer a complete refund if the above required conditions is met. If there are missing or parts and accessories, we can offer a partial refund depending on the item condition.
All packages that warrant a complete and partial refund will have its original shipping fee (from swaggplanet to you) refunded as well!
swaggplanet will not be responsible for the returning shipping fee (from you to swaggplanet).
All swaggplanet items have 7 days (from customer receiving the package to the customer contacting us) before being non-eligible for complete and partial refund.
swaggplanet reserve the right to issue an approximately 15% restocking fee based on the condition and specification of the item.
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